Academic Complaints

Grievance/Complaint Protocol

The administration, faculty and staff of Eastern International College maintain an open-door policy for students to voice their concerns or complaints. Any student, who has a grievance or complaint, should follow the grievance protocol, as outlined below:

Level 1: The student attempts to handle the grievance with the applicable official in a calm, professional manner.

Level 2: If the grievance cannot be settled at this level, the student may request intervention from the Department Chair.

Level 3: The Dean and Vice President for Academic Affairs convene a committee to review the grievance. The student who filed the grievance will be asked to submit all supporting documents and may be asked to appear in person if the committee decides it is necessary. The Vice President for Academic Affairs informs the student of the committee’s decision.

Level 4: If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the President if it was not resolved by the academic committee.

Level 5: If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. The Student Complaint Procedure is as follows:

Student Complaint Procedure

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint, as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges, 2101 Wilson Boulevard, Suite302, Arlington, VA 22201, 703-247-4212 www.accsc.org

A copy of the ACCSC Complaint Form is available and can be obtained at Eastern International College, and may be obtained by contacting Dr. Mustafa A. Mustafa, the Vice President for Academic Affairs. In addition, you can find the complaint form online at: www.accsc.org.

Complaints addressed to the ACCSC are meant to address issues with Eastern International College’s compliance with ACCSC standards and requirements. ACCSC does not generally investigate complaints relating to disciplinary action, dismissal, or review decisions unless the context reasonably suggests that Eastern International College may not be in compliance with ACCSC standards and requirements.

Any person who has good reason to believe that Eastern International College is not in compliance with the standards set forth by the ACCSC may file a complaint. Those who can file a complaint include, but are not limited to, students, former students, prospective students, governmental agencies, members of the public, and other accredited schools.

In order to file a complaint, it must be sent to the commission in writing, and include the following:

  • The basis of the allegation and all relevant names and dates,
  • A brief description of the actions forming the basis of the complaint. Copies of any supporting material and documentation,
  • A release from the complainant which authorizes the Commission to forward a copy of the complaint, including the identification of the complainant, to the school.